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Frequently Asked Questions2023-12-13T15:44:50+00:00

Community FAQs

Transparency is Key

We believe in Rentsparency, the ability to rent confidently and trust us with your home. Our team is trained to communicate effectively and compassionately. Below are a few frequently asked questions. If you have a question that isn’t covered below, please get in touch.

What is the smoking policy?2023-03-23T19:09:14+00:00

We are a smoke-free community. Smoking within 25 feet of any of our buildings is prohibited.

How do the utilities work?2023-03-21T00:06:21+00:00

Merritt Residents are billed back trash, water, sewer, and hot water by a 3rd party billing company. Factors that impact your bills will be the number of occupants and the size of your apartment.

How do I pay rent?2022-07-06T20:23:58+00:00

We accept both online and offline forms of payment. When paying online, create an account in our Resident Portal and add a method of payment. We accept credit, debit, and ACH. Paying online allows for convenient and quick payments.

For those who would like to pay offline, we accept checks and money orders.

What is the pet policy?2024-02-07T08:42:36+00:00

We are a pet-friendly community where cats and dogs are welcome. There is a maximum of two pets per home. An additional charge of $50/mo/pet will be added to your monthly bill. We have breed restrictions which include:

  • Pit Bull Terrier
  • Staffordshire Terrier
  • Doberman Pinscher
  • Rottweiler
  • Presa Canarios
  • Akita
  • Alaskan Malamute
  • Wolf-Hybrid
  • Mastiff
  • Chow Chow
  • German Shepherd
How close is public transportation?2023-03-21T00:03:38+00:00

The Lake Merritt BART Station is located ½ a mile away or a 10 minute walk! Convenient for all commuters.

How do I file a maintenance request?2022-07-06T20:24:46+00:00