Community FAQs
Transparency is Key
We believe in Rentsparency, the ability to rent confidently and trust us with your home. Our team is trained to communicate effectively and compassionately. Below are a few frequently asked questions. If you have a question that isn’t covered below, please get in touch.
We are a smoke-free community. Smoking within 25 feet of any of our buildings is prohibited.
Merritt Residents are billed back trash, water, sewer, and hot water by a 3rd party billing company. Factors that impact your bills will be the number of occupants and the size of your apartment.
We accept both online and offline forms of payment. When paying online, create an account in our Resident Portal and add a method of payment. We accept credit, debit, and ACH. Paying online allows for convenient and quick payments.
For those who would like to pay offline, we accept checks and money orders.
We are a pet-friendly community where cats and dogs are welcome. There is a maximum of two pets per home. An additional charge of $50/mo/pet will be added to your monthly bill. We have breed restrictions which include:
- Pit Bull Terrier
- Staffordshire Terrier
- Doberman Pinscher
- Rottweiler
- Presa Canarios
- Akita
- Alaskan Malamute
- Wolf-Hybrid
- Mastiff
- Chow Chow
- German Shepherd
The Lake Merritt BART Station is located ½ a mile away or a 10 minute walk! Convenient for all commuters.
Log in to our Resident Portal to file a maintenance request. On the left-hand side, there is a button labeled ‘submit a work order’. From there, you can submit all the details to your work order including urgency and when the team can visit.
Please call the leasing center using the phone number on our website. When connected, you will have the option to be routed to our after-hours maintenance emergency hotline.
ReNew on Merritt offers parking spaces at $125.00/space that are covered, gated, and assigned in our garage.
Merritt Residents are billed back trash, water, sewer, and hot water by a 3rd party billing company. Factors that impact your bills will be the number of occupants and the size of your apartment.
We accept both online and offline forms of payment. When paying online, create an account in our Resident Portal and add a method of payment. We accept credit, debit, and ACH. Paying online allows for convenient and quick payments.
For those who would like to pay offline, we accept checks and money orders.
ReNew on Merritt offers parking spaces at $125.00/space that are covered, gated, and assigned in our garage.
We are a smoke-free community. Smoking within 25 feet of any of our buildings is prohibited.
Log in to our Resident Portal to file a maintenance request. On the left-hand side, there is a button labeled ‘submit a work order’. From there, you can submit all the details to your work order including urgency and when the team can visit.
Please call the leasing center using the phone number on our website. When connected, you will have the option to be routed to our after-hours maintenance emergency hotline.
The Lake Merritt BART Station is located ½ a mile away or a 10 minute walk! Convenient for all commuters.
We are a pet-friendly community where cats and dogs are welcome. There is a maximum of two pets per home. An additional charge of $50/mo/pet will be added to your monthly bill. We have breed restrictions which include:
- Pit Bull Terrier
- Staffordshire Terrier
- Doberman Pinscher
- Rottweiler
- Presa Canarios
- Akita
- Alaskan Malamute
- Wolf-Hybrid
- Mastiff
- Chow Chow
- German Shepherd
